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Restaurant, retail and airline employees continue to face unruly customers over COVID-19 precautions. A customer service expert explains how to defuse situations before they get out of hand.

Audie Cornish speaks with Alexis Okeowo, New Yorker correspondent, for a check-in on Boko Haram and the territory they now control in Nigeria.

Kyle Rittenhouse testified Wednesday, describing how he feared for his life when he shot three people, two of them fatally, during anti-police brutality protests.

COVID cases are hitting record highs with about 240,000 people testing positive a day. But the omicron variant behind the surge may lead to milder illness, especially in vaccinated and boosted people.

NPR's Mary Louise Kelly talks with Gretchen Sisson, a sociologist at UCSF, who has studied whether the option to put a child up for adoption alleviates the need for a woman to get an abortion.

Netflix has plans to keep people from sharing their passwords with non-subscribers — which might cause rifts in some relationships.

For the first time in 20 years, a large body of films, music, and books has entered the public domain. That means they can be reworked by new creators in conversation with the originals.

The spread of new coronavirus variants is postponing the recovery of leisure travel. Now the global airline industry says any solution must include digital vaccine passports.

On the eve of poetry month, we look forward to our annual #NPRPoetry project. NPR's Michel Martin begins the series with the Poet Laureate of the United States Tracy K. Smith.

Ronnie Spector, lead singer of the 1960s girl group The Ronettes, has died at 78 after a bout with cancer. She recorded a string of pop hits including "Walking In The Rain" and "Be My Baby."